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Asha TS

Customer Experience | eCommerce | Operations | TCS |

LinkedIn Profile

I work on the Customer Experience Strategy(CX) for the Retail eCommerce organization. My ability to identify and implement customer experience strategies(CX), data insights and build genuine relationships lead to greater customer satisfaction and increased revenue for my clients, increase in CSAT score Throughout my 14 years of experience I have worked with different eCommerce websites (US, UK, INDIA), etc.. to analyze customer problems, identify issues, suggest recommendations using various web analytics tools to derive hassle-free customer experience. Experienced in Web Analytics & Customer Experience. 14+ years of experience with enterprise-level experience in tools Adobe Analytics, Quantum Metric, Tea leaf, VOC tools like eDR, Qualtrics, Clicktale, Foresee with expertise in identifying trends and site activity Reporting, Monitoring & Testing experience. My key skills include: • Training and developing high-performing CX team • Improving the customer experience (CX) • Implementing Standard Operating Procedures • Facilitating customer growth • Helping clients on their road-map.


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For Freshers, 1-3 Years Exp, 4-8 Years Exp


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